Sutherland Coop Law Blog
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Customer Satisfaction Index Finds High Levels of Satisfaction with Coops

For the second year in a row, electric cooperatives scored an average of 83 points out of 100 possible points for customer satisfaction as measured by the American Customer Satisfaction Index (ACSI).  Coops maintained higher scores than energy utilities, which increased for the seventh straight year—to 77.4 out of 100 possible points.  The ACSI found that increased energy efficiency...